Old style, hierarchical leadership practices which were fundamentally based on the adversarial top-down management system are increasingly breaking down due the complex nature of the modern management systems.  In order to combat,rectify or at least understand the complex nature of this communications breakdown, the talents of  outside agencies, the primary one being mediation management, would be required.

Mediation management would seek to identify and resolve various “confrontational” areas such as  the following:

• Interpersonal Conflict Resolution which specializes in mediating conflicts between people who must maintain ongoing relationships – at work, in their neighbourhood, community group, school, or professional association.
• Workplace Conflict Resolution when mediation of disputes between individuals and groups at work is required. It should be strongly noted that chronic, contentious conflict in the workplace can bring productivity to a halt and damage the health and well being of those involved.
• Organizational Conflict Resolution which helps organizations address conflicts that is blocking progress within the company organisation as a whole.

Whilst mediation management will undoubtedly identify and address the “current” root cause of the conflict or company unrest, it will most certainly move on to ensuring future conflict eradication by introducing and implementing various employee coaching strategies some of which would require the use of team building consultants.

This training initiative would need to directly address these following personal and group skills in order to eradicate all possible confrontational attitudes re-occuring in the future:

• Leadership development.
• Team building.
• Community leadership.
• Conflict resolution and management skills.
• Emotional intelligence.
• Facilitation and collaboration skills.